As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.
Withdrawal Processing Time
Withdrawals generally take 24 hours to process, but in some cases, they may take up to 72 hours. For bank transfer methods, please allow 1-3 business days after your withdrawal has been processed for funds to appear in your bank account.
Closed-Loop Deposit and Withdrawal
We operate with a closed-loop policy on deposits and withdrawals. Where possible, customers must withdraw funds to the originating deposit method/account. When multiple deposit methods are used, funds are withdrawn to the originating deposit methods in a proportional manner.
Funds will be automatically returned to the deposit method by which the customer submitted their original deposit(s) to their GGPoker account, up to the amount originally deposited. Withdrawals above the original deposit amount shall be processed after a thorough review.
Your bank or payment processor may levy a fee to process your withdrawal. Fees for withdrawal will be clearly shown in the withdrawal request page. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
Exchange Rates And Volatility of Exchange Rates
We clearly indicate the exchange rate applied to your withdrawal amount at the time of withdrawal request. Once you make a withdrawal request, we will not be liable and will not compensate for any fluctuations of currency values from point of request to time of transaction completion.
All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, counter-terrorism financing, legal obligations and regulatory requirements are met. As a result, withdrawals generally take 24 hours to process, but in some cases, they may take up to 72 hours.
All customers are required to verify their identity soon after creating an account with us. We have the right to request further explanations and/or supporting documents with respect to the identification of customer, payment method, source of funds or wealth and/or any further necessary information which we see fit so as to satisfy our legal obligations and regulatory requirements.
We have the right to cancel the withdrawal and return funds in the account when:
- There are fraud/cheating/collusion/money-laundering concerns;
- The customer attempts to withdraw without participating in game-play at least once;
- The customer attempts to withdraw following a player transfer; and
- The payment method to which the withdrawal has been requested is not the same as the depositing method
For security reasons, players are restricted from withdrawing transferred funds that originated directly from deposits or other transfers.
Safety and Security
We are committed to the safety and security of player funds. Player funds are held in a segregated bank account which shall not be used for any operational purpose. This ensures that your funds are always available for you to withdraw in accordance with our fraud prevention procedures.
Promotional rewards may be withdrawn only after all applicable requirements have been satisfied.
Cancelation of Withdrawal
You cannot cancel your withdrawal after submitting the request.
Other Withdrawal Information
For larger withdrawals, GGPoker may split the amount into smaller withdrawals to facilitate the request. However, any withdrawal fee incurred will not be increased as a result of this segmentation.